At KALII, we aim to deliver your order quickly, safely, and with full transparency.

Dispatch

• Orders processed within 24–48 business hours (Mon–Fri, excluding public holidays).

• During peak sales periods or public holidays, allow up to 72 hours.

• Orders placed on weekends/public holidays will begin processing the next business day.

• Once dispatched, you’ll receive a tracking email with your unique link.

Delivery Times

• Standard shipping: approx. 4–12 business days for most destinations.

• Some regions may take up to 14–16 business days.

• Delivery times are estimates and may vary due to local carriers or customs.

Shipping Costs

• Flat rate: €7.00 (converted into your local currency at checkout).

• Free shipping on orders above €100 (after discounts, before shipping).

Where We Ship

• We ship worldwide to most major countries.

• If checkout is available for your address, we can ship to you.

• We do not ship to PO boxes or military addresses.

Customs & Duties

• All duties and taxes are included at checkout wherever possible. Where duties are prepaid at checkout, no further fees will be required.

• In rare cases, local customs may require additional fees — these are the customer’s responsibility.

• Refusal to pay customs duties may result in the parcel being returned or disposed of by the courier.

• If a parcel is refused/returned, you will receive a store credit for the item(s) minus any shipping or carrier fees incurred.

Proof of Delivery

• Tracking marked “delivered” is considered final proof of delivery.

Lost, Delayed, or Stolen Parcels

• Once shipped, your parcel is under the care of the carrier.

• We are not responsible for delays caused by customs, strikes, weather, or local services.

• If your parcel shows as delivered but cannot be located, contact the courier directly with your tracking number. Our team will assist where possible.

Legal Rights

• Nothing in this policy affects your statutory rights.